What the business needed, what made the search specific, and where it led.
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Health & wellness · DTC
Head of Operations
Someone the founders could hand operations over to.
Earthing Harmony had grown into an eight-figure ecommerce business with manufacturing across several countries. But too much of the day-to-day still ran through the founders: inventory, supply chain and the decisions connecting them.
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They needed a Head of Operations who could take that responsibility on and build the systems around it. Experience managing logistics was only part of the brief. The person had to see how demand, stock and delivery affected each other, then make decisions without bringing every question back to the founders.
We searched across Eastern Europe, South Africa and Latin America. Conversations focused on how people had handled unclear briefs, connected workflows and fixed systems that weren’t working. We identified the eventual hire early in the search.
Earthing Harmony needed more video production capacity. The team wanted editors who could tell a story, make thoughtful visual choices and use feedback to improve the next edit.
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Candidates worked with the same material as the existing editors, so the team could compare the work directly. Paid trials helped them see how that work translated into ads.
A conversion hire who understood the offer and the stack.
ClarityMD needed someone who could take responsibility for conversion. That meant understanding the offer, the customer journey and the platform the business was already using: Checkout Champ.
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The search came down to what candidates had actually done in a comparable business. We looked at their platform experience, the commercial decisions they had made and the results they could explain. A portfolio on its own left too much unanswered.
Cruise Industry News needed an Account Executive who could sell advertising and build lasting commercial relationships. They wanted someone from outside the cruise industry. The sector could be learned; listening, following through and earning a client’s trust had to be there already.
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We introduced a candidate whose experience combined account growth with B2B sales. In our conversations, they walked through discovery calls, long sales cycles, follow-ups and contract preparation. They had also worked in Pipedrive, the CRM used by the client.
We looked closely at what they had handled themselves and where a manager still made the final decision. Their reason for moving mattered too: they wanted more room to make decisions, build relationships and take responsibility for the work.
