Someone the founders could hand operations over to.

Earthing Harmony had grown into an eight-figure ecommerce business with manufacturing across several countries. But too much of the day-to-day still ran through the founders: inventory, supply chain and the decisions connecting them.

They needed a Head of Operations who could take that responsibility on and build the systems around it. Experience managing logistics was only part of the brief. The person had to see how demand, stock and delivery affected each other, then make decisions without bringing every question back to the founders.

We searched across Eastern Europe, South Africa and Latin America. Conversations focused on how people had handled unclear briefs, connected workflows and fixed systems that weren’t working. We identified the eventual hire early in the search.